Processing Time & Postage
When can I expect my order to be dispatched?
Our current processing time is 1-3 working days from the day following your order placement (excluding weekends and public holidays).
Please note that if your order contains a pre-order or custom item, your whole order will be shipped when the pre order/custom item is ready to be dispatched. Dispatch times can be found on the product listing of the item. If you wish to purchase additional items to your pre-order/custom item, however don't want to wait until this item is ready to be dispatch, please place two separate orders.
If you require your order by a certain date please contact us prior to placing your order so we can inform you if it is possible or not.
How long will it take for my order to arrive from the date it is dispatched and how much is shipping?
All orders are dispatched from Perth Metro, Western Australia.
*Prices in AUD
**Delivery time estimate is dependent on your delivery address. Click here to view a more accurate estimate for your delivery address. Please note that delivery timeframes can be affected by natural disasters, global events, mail strikes, increases in postal service demand (around key holiday periods) and other unforeseen events.
Once we have dispatched your order, a tracking number will be emailed to you (this could have filtered into your email 'junk' folder). Your order can be tracked by visiting the Australia Post website.
All international orders shipped from Australia are sent via Australia Post. Your order will be shipped from Australia via Australia Post and once in your country, your local postal service will look after it's delivery.
Do you cover 'lost' parcels?
We have tried our best to reduce the risk of parcels getting 'lost' by ensuring that your parcel has a tracking number and is sent via express postage. Girlfetti will not take responsibility for lost parcels once handed to Australia Post. If you are concerned regarding lost parcels, please ensure you add 'extra cover' to your order. 'Extra cover' with Australia Post can be purchased here.
If your parcel has been lost during transit please contact Australia Post on 13POST. You will need to provide them with your tracking number and a customer enquiry will be lodged.
What happens if I place multiple order?
If you have placed multiple orders within a 6 hour period of time we may be able to combine your orders. Please email us the order numbers you wish to combine ASAP. We will be able to refund you the additional postal charges if we have not already processed your order. If order numbers are not emailed within this time frame, the orders will not be combined and you must pay for the additional postage as these will be sent as separate parcels.
If you have already placed an order but forgot to add a product, please email us ASAP. If we have not already started processing your order, we will email you a discount code to use on your new order to remove the additonal shipping charge.
Do you provide local pick up?
Unfortunately, we do not offer local pick up. We do however attend a number of markets around the Perth area where you can shop with us in person.