Policies

Privacy Policy

Your privacy is very important to us! Collection of your information is only used for the processing of your order and will not be passed on.

Returns Policy

We know that shopping online is difficult. Will the product suit you... are the colours right? To overcome your concerns, we offer 14-days hassle-free returns on all items, excluding clearance items and lucky dip products. Simply contact us to let us know what product/s you would like to return and your order number. We will then let you know where to send your return to. It's that easy!

Please note that all returns are at the customer's expense. 

Refund Policy

For a full refund, exchange or credit note, the product in question must be returned to us within 14 days of delivery. The product must be unworn (excluding products claimed under our 100% hypoallergenic guarantee), in the condition it was received in and in its original packaging.

Items MUST be shipped in a box with adequate packaging to ensure that they do not get damaged during transit. If damaged during transit, unfortunately you will not be eligible for a full refund or exchange.

Please note that postage is non refundable and return postage to Girlfetti is at the expense of the customer. 

If you receive a damaged or incorrect product, please email us at hello@girlfetti.com.au. Please include your order number and a photo of the damaged or incorrect item. If the item is damaged or an incorrect item has been received, a replacement will be express posted to you. If a replacement is not possible, a refund, exchange or credit note will be offered.

Shipping Policy

Our current processing time is 1-3 working days (excluding weekends and public holidays). 

All Australian orders are sent with Australia Post via either regular or express postage, depending what is selected at checkout. If selecting express postage at checkout, please note that we are not located in an area where 'next day delivery' is available. Parcels sent via express postage are normally delivered in 2+ business days.

Once your order has been shipped, an automated message will be sent to your nominated email address with your orders tracking number.  

Girlfetti will not take responsibility for lost parcels once handed to Australia Post. If your parcel has been lost during transit please contact Australia Post on 13POST. You will need to provide them with your tracking number and a customer enquiry will be lodged. If you come across any issues, please feel free to contact us, we are always happy to help.

In the situation where a customer purchases a 'pre-order' item, the whole order will be held until the 'pre-order' item is ready to be dispatched. The processing times for pre-orders can be found on the individual pre-order item listing.

'Return to sender' Policy

Occasionally we will have parcels returned to us through Australia Post's 'return to sender' system. A 'return to sender' can occur due to an incorrect customer shipping address or a failure to collect. In the situation where a parcel is 'returned to sender', we are required to pay an additional postal charge to collect it from Australia Post. 

In the situation where a parcel is returned to us, an email will be sent to the customer. In the situation where the customer is at fault (e.g. incorrect postal address on order or failure to collect parcel from post office), Girlfetti holds the rights to request an additional shipping fee so we can re-ship your parcel to you. In the situation where the customer refuses to pay additional shipping, Girlfetti holds the rights to cancel the order and the value of the goodies will be refunded (less the shipping cost).

'Misuse of discount codes' Policy

In the situation where a discount code is misused, Girlfetti holds the right to cancel your order. Girlfetti will not take responsibility for 'missing out on products' due to the misuse of this code.