Here you can find all of our most asked questions.

If you do not find the answer you are looking for, we are more than happy to help.


When can I expect my order to be dispatched?

Our current processing time for ‘ready to ship’ items is 1-3 working days from the day following your order placement (excluding weekends and public holidays).

The processing time for pre-order and custom items can be found on the product page.

I haven't received a tracking number. What does this mean?

When your order has been dispatched, a tracking number is automatically sent to the email provided at checkout.

If you have not received a tracking number after 3 business days from the day following your order placement, the following may be why; the email with your tracking number has been filtered into your junk folder, your order contains a pre-order item therefore will be dispatched when the pre-order item is available for dispatch or the incorrect email was provided at checkout


Where do you ship to?

We ship both within Australia & internationally.

Where do you ship from?

All of our parcels are shipping from our dispatch warehouse in Midvale, Western Australia.

How much is shipping?

Within Australia

Orders of $70 or more within Australia receive FREE regular shipping. Orders under $70 will cost $10 to ship by regular postage or $14 to ship by express postage.

Outside Australia

Orders of $99 or more from New Zealand receive FREE regular international shipping. New Zealand orders under $99 will cost $13 for regular international shipping.

International destinations other than New Zealand have a flat rate cost of $20 for regular international shipping.

What postage service do you use?

All orders within Australia are shipped via Australia Post.

All international parcels are shipped with Australia Post Standard Tracked International Post.

How long will it take for my order to arrive?

Unfortunately, we have no control over the length of time it takes for your parcel to arrive to you.

You can find a rough estimate of delivery time here.

Please note that Australia Post no longer offers 'next day guarantee' on their express service.

Pre-Orders & Custom Work

How long will it take for my pre-order or custom order to be ready for dispatch?

Please refer to the product listing of the product in question for the pre-order and custom order turn around time.

Adding To My Order

Can I add to my already placed order?

If you have not received a dispatch notification and it is within 6 hours of your initial order placement, you can add to you order.

Simply use the discount code ADD at checkout on your 2nd+ order to remove the additional shipping charge.

Please ensure you read the terms of use before proceeding.

I placed my order more than 6 hours ago and haven't received a shipping notification. Can I still add to my order?

We would love to allow you to add to your order however we first need to check the status of your order.

Please send us a message using the below contact box.

Local Pick Up

Do you offer free local pickup?

At the moment, we do not offer local pick up.

We are in the process of setting up local pickup at our Embleton warehouse. If you would like to know when this is ready, please sign up to our Girl Gang by clicking here.