Dispatch

Our current processing time for ‘ready to ship’ items is 1-5 working days from the day following your order placement (excluding weekends and public holidays).

The processing time for pre-order and custom items can be found on the product page.

When your order has been dispatched, a tracking number is automatically sent to the email provided at checkout.

If you have not received a tracking number after 5 business days from the day following your order placement, the following may be why; the email with your tracking number has been filtered into your junk folder, your order contains a pre-order item therefore will be dispatched when the pre-order item is available for dispatch or the incorrect email was provided at checkout.

Shipping

We ship both within Australia & internationally.

Within Australia

Orders of $100 or more within Australia receive FREE express shipping. Orders under $100 will cost $12 to ship via express postage.

Outside Australia

International shipping has a flat rate cost of $17.

All orders within Australia are shipped via Australia Post express postage.

All international parcels are shipped with Australia Post Standard Tracked International Post.

Unfortunately, we have no control over the length of time it takes for your parcel to arrive to you, especially at this time.

All orders within Australia are sent via Australia Post express postage or Australia Post Standard Tracked International Post for international orders.

Please note that Cairns, QLD is located outside the 'next day guarantee' delivery so parcels will take 2+ days to arrive to their destination via express postage.

Pre-Orders & Custom Work

Please refer to the product listing of the product in question for the pre-order and custom order turn around time.

Adding To My Order

If you have not received a dispatch notification and it is within 6 hours of your initial order placement, you can add to you order.

Simply use the discount code ADD at checkout on your 2nd+ order to remove the additional shipping charge.

Please ensure you read the terms of use before proceeding.

We would love to allow you to add to your order however we first need to check the status of your order.

Please send us a message using the below contact box.

Local Pick Up

Yes we do!

You can now pickup your order from Makin' Whoopee in Cairns.

An email will be sent to the email address provided at checkout when your order is ready for collection.

Please refer to the Makin' Whoopee Gift Shop website for opening hours

Question Not Answered?

Was your question not answered in our FAQ's?

We are happy to help you out!

Please leave your contact details and question below, and we will get back to you ASAP.

Free express shipping

Free express shipping for Australian orders of $100 or more

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