Processing Time & Postage

When can I expect my order to be dispatched?

Our current processing time for ‘ready to ship’ items is 1-3 working days from the day following your order placement (excluding weekends and public holidays).

Please note that if your order contains a pre-order or custom item, your whole order will be shipped when the pre order/custom item is ready to be dispatched. Dispatch times can be found on the product listing of the item. If you wish to purchase additional items to your pre-order/custom item, however don't want to wait until this item is ready to be dispatch, please place two separate orders.

If you require your order by a certain date please contact us prior to placing your order so we can inform you if it is possible or not.

 

How long will it take for my order to arrive from the date it is dispatched and how much is shipping?

All orders are dispatched from our dispatch warehouse in Midvale in Western Australia (classed as Perth Metro with Australia Post).

*Prices in AUD

**Delivery time estimate is dependent on your delivery address. Click here to view a more accurate estimate for your delivery address. Please note that delivery timeframes can be affected by natural disasters, global events, mail strikes, increases in postal service demand (around key holiday periods) and other unforeseen events.

 

Once we have dispatched your order, a tracking number will be emailed to you (this could have filtered into your email 'junk' folder). Your order can be tracked by visiting the Australia Post website. 

All international orders shipped from Australia are sent via Australia Post. Your order will be shipped from Australia via Australia Post and once in your country, your local postal service will look after it's delivery. 

 

Do you cover 'lost' parcels?

We have tried our best to reduce the risk of parcels getting 'lost' by ensuring that your parcel has a tracking number. Girlfetti will not take responsibility for lost parcels once handed to Australia Post. If you are concerned regarding lost parcels, please ensure you add 'extra cover' to your order. 'Extra cover' with Australia Post can be purchased here.

If your parcel has been lost during transit please contact Australia Post on 13POST. You will need to provide them with your tracking number and a customer enquiry will be lodged.

If you come across any issues, please feel free to contact us, we are always happy to help.

 

What happens if I place multiple order?

If you have placed multiple orders within a 6 hour period of time we may be able to combine your orders. Please contact us and provide the order numbers you wish to combine ASAP. We will be able to refund you the additional postal charges if we have not already started processing your orders. 

If you have already placed an order but forgot to add a product, please contact us ASAP. If we have not already started processing your order, we will email you a discount code to use on your new order to remove the additional shipping charge.

 

Do you provide local pick up?

We offer a local order pick up from our dispatch warehouse in Midvale, Western Australia. This option can be selected during checkout.

When your local pick up order is ready to collect, you will receive an email with all the information you need. If the product ordered is in stock, you should receive a pick up email during the following business day.

Please contact us if you have not received a collection email by the end of the business day following the order placement.